All orders are shipped from my home in Orlando, FL. Unless otherwise marked as a "pre-order", "dyed-to-order", or "sock club" all yarn is ready to ship.
1. We charge shipping costs based on weight--up to 13 oz you can choose to either ship First Class or Priority Mail. Over 13 oz, we ship with priority mail.
2. Ordering from outside the US? Any international customers are responsible for all customs, duties and taxes associated with shipping to their respective countries.
- I can NOT falsify customs forms to try to save on customs charges. It is a felony in the United States.
- Orders that are returned to me because of lack of VAT payment may be resent, but will incur a 2nd shipping charge.
- Overseas shipping typically takes 14-16 days. In the UK, the USPS shipping partner is the Royal Mail, so you can check your tracking number there once it has left the US. There have been some issues with Royal Mail customers not receiving their notices of VAT due, so please make sure to check your tracking so you get your package in a timely manner.
3. If you are placing multiple orders, please be aware that each order will incur shipping charges. We do not combine shipping for multiple orders placed in separate transactions.
4. Orders placed after 8am the Saturday after the update will be shipped the following week.
5. There is FREE SHIPPING on ALL orders over $125 That includes international shipments as well! There is no coupon code required, the option will automatically appear when your cart total equals $125 or more. This is after any discounts have been applied to the cart.
THIS MAY CHANGE DURING A SALE--when a massive site wide sale is happening, free shipping may be bumped up to a higher dollar amount. This information will be available on the main store page.
6. Choosing priority vs first class mail: Please be aware that I cannot always ship orders the same day they are placed. Being a work from home mom living in the boonies, sometimes it takes me a few days to get to the post office. Realistically, if your package qualifies for first class mail, you will most likely get it just as fast as if you paid for priority.
7. WE USE YOUR PAYPAL SHIPPING ADDRESS. The billing and shipping addresses on your account will be overwritten by paypal when we print the shipping labels--please, make sure you are selecting the address you wished your order to be shipped to in PayPal. If, for some reason, you cannot change your shipping address in paypal, please make a note on your order so that we may manually change the address.
- We want you to be 100% happy with our products. Returns will be accepted within 30 days of delivery, as long as the item is in its original condition.
- Refunds will be made of the purchase price not including shipping costs.